FeaturesOwner web dashboard
No customer request falls through the cracks.
Customers open support tickets from the customer app. You assign them to your staff, track progress and keep a record of every resolution for follow-up.
15-day free trialPlans from $139.99/mo24/7 support
Support tickets 1 open
Water still dripping after repairSarah Collins · assigned to Tom R.
OpenQuestion about invoice #SPDR-182Jason Reed · assigned to Dev K.
In progressReschedule to FridayMike Johnson · resolved by Dev K.
ResolvedWarranty on disposalChris & Amy Turner
ResolvedTicket resolvedReschedule to Friday
How it works
Customer Support Tickets in three steps.
Step 1
Customer opens a ticket
Right from the customer app.
Step 2
Assign it
Send it to the right person on your team.
Step 3
Resolve and record
Track progress and keep the history.
Track every request
See open, in-progress and resolved tickets at a glance and assign each one to the right person.
- Assign to staff
- Track resolution progress
- Records for follow-up
Support tickets 1 open
Water still dripping after repairSarah Collins · assigned to Tom R.
OpenQuestion about invoice #SPDR-182Jason Reed · assigned to Dev K.
In progressReschedule to FridayMike Johnson · resolved by Dev K.
ResolvedWarranty on disposalChris & Amy Turner
ResolvedTicket resolvedReschedule to Friday
Customers stay in the loop
Customers raise tickets from the app and get notified as updates come through.
- Open tickets from the app
- Status notifications
- Ticket history
Proposal approvedMike Johnson · $2,053
Why it matters
What you get with Customer Support Tickets.
One inbox
All support requests in one place, not scattered across calls and texts.
Clear ownership
Every ticket has someone assigned to it.
Status updates
Customers are notified as their ticket moves along.
Full record
A history of every issue and how it was resolved.
Works together
Related features
Run your business the easy way.
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