FAQs
Questions, answered.
Everything owners ask us about SmartTrack, plans and support. Can’t find your answer? Email us at info@smarttrackcrm.com.
General
About SmartTrack
What can I expect from the SmartTrack dashboard?
One screen for the whole business: pending, active and completed jobs, today’s schedule, estimates waiting on approval and payments coming in. It shows what needs your attention before it becomes a problem.
How does the employee app help my crew?
Your crew gets assigned jobs, turn-by-turn navigation, the price book, job notes, photos, team chat and payments in one app, synced in real time with the office.
What can my customers do in the customer app?
Customers request services and products, review and approve proposals, chat with the tech during the job, see their job history, get your promotions and open support tickets, all from their phone.
Can I set SmartTrack up the way my business works?
Yes. Our team sets it up with you, including your price book, your team and your customers, so you can run real jobs during your free trial.
Plans and pricing
Plans, trial and billing
What does each plan cost?
Basic is $139.99 a month for up to 3 employees, Standard is $229.99 a month for up to 7 employees, and Premium is $319.99 a month for unlimited employees. Prices are in USD, billed monthly.
Are any features locked to higher plans?
No. Every plan includes every SmartTrack feature. The only difference between Basic, Standard and Premium is how many employees you can add.
Is there a free trial?
Yes. Every plan starts with a 15-day free trial, and our team helps you set up so you can run real jobs during it.
Can I change plans later?
Yes. As your team grows, move up to the plan that fits. Talk to our team and we’ll switch you over.
Are there add-ons or extra fees for features?
No. There are no add-ons and no locked features. You pick the plan that fits your team size and you get the whole product.
Support
Getting help
How do I get help if something isn’t working?
Every plan includes 24/7 support from real people, a dedicated onboarding representative and unlimited onboarding sessions. You can also email us at info@smarttrackcrm.com.
How do my customers get help in the customer app?
Customers open support tickets right from the customer app. You assign them to your staff, track progress and keep a record of every resolution.
How does my crew reach the office from the field?
Through team chat in the employee app: one-on-one or group messages that stay with the work they belong to.
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Still have a question?
Book a demo and ask us anything, or start your 15-day free trial.